Create a 9 pages page paper that discusses the importance of rapport, empathy, and probing questions. I conducted the interview at Mrs. Lee’s office on May 10, 2015. The objectives of the interview are to learn more about how to get a real estate job and to understand the workplace experiences of a real estate broker (also called a realtor). I believe that I have properly conducted the interview with rapport, empathy, and good choices for primary questions, but I believe that I did not fully motivate the interviewee to be more open and I was not able to maximize probing questions to learn more about the interviewee’s job and hiring experiences. I would improve the interview by including more small talk that can help the interviewee relax and share more workplace/hiring information and by preparing for more probing questions.I attained good rapport and empathy levels through small talk, being empathetic of her weary physical state, and giving supportive verbal and non-verbal expressions throughout the interview. Rapport is essential to building and sustaining a relationship through promoting “feelings of goodwill and trust” (Stewart &. Cash, 2011, p.81). I built rapport immediately during the opening stage of the interview by adding small talk and empathizing with her tiredness. In the beginning, I told her: “Good evening, Mrs. Lee, How’s everything going?” My introduction intends to make her feel like we are going to have a conversation and not an interview. Ken Metzler suggests that interviewers should avoid using the word “interview” and treat the interview as “a conversation, talk, discussion, or chat” (Stewart &. Cash, 2011, p.108).I mentioned the word “interview” at the opening stage of the interview, but I made sure to make her feel that we are having a conversation by empathetically responding to her. For instance, I showed empathy to indicate my respect for her time.
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